1. All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 calendars day of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.
All orders will be shipped and take 3-5 working days delivery after purchase made.
Quality and material issues are subjective and we do not promise 100% similarity of depicted items as the actual item. Please e-mail us before purchase to reaasure your doubts. Generally, our illustrated items are 85% similar to the actual item.
What is an unsatisfactory item?
– Item in the wrong colour or shape.
– Item with manufacturing defect.
– Wrong item that was not in order.
– The item is your responsibility until it is returned us. It must be returned to us in its original condition.
– The cost of returning the item to us is under your responsibility.
– The item must be returned to us within 7 days of receipt.
Where to return?
If your item meets all the requirement, return can be initiated by delivering the item to us.
Our address for returns is:
Paris Deal Trading
No 37, Jalan Mahir,
56000 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur,
– An item in a colour that is not up to your expectation is not considered a ‘wrong item’. Material and quality issues are not considered defects and is subjective.
– If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange. (e.g after using the item and/or has obtained stains from elsewhere or damaged after the package is open)
Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number. Postages incurred for sending the items with issues back to us with be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifying the issues.
If the new piece of item is not available for exchange you will be refunded a credit of the item to your member account only and this credit may be used in your next order with us.
We do not allow exchange to a new piece of item which is not in your previous order at all.
All replacement, exchanges and returned mails once received by us will be sent via Poslaju services only.
We strictly do not offer any cash refund under any circumstances.
For any reasons of exchange or returns, the value will be credited to your new item value.